Refund policy

At Mankairoop, we want you to love what you buy from us. If something isn’t right, we’re here to help. Please read this Refund & Return Policy carefully before placing your order.

1. Return Eligibility

You may request a return if:

• The item is unused, in its original packaging, and in the same condition as received

• The return request is raised within 3 calendar days of delivery

• A complete unboxing video is provided showing the issue clearly (damage, defect, or wrong product)

Returns without video evidence or outside the return window will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Items marked “final sale” or “non-returnable”

• Personal care, health, or hygiene-related products once opened

• Perishable goods or fragile items like candles or wax-based products

• Customized, made-to-order, or digital products (unless defective)

3. Return Process

To request a return:

• Contact our support team at mankairoop@gmail.com within 3 days of delivery

• Include your order number, reason for return, and the unboxing video

• Once approved, we will guide you on the pickup or self-shipping process

Return Shipping & Fees:

• Return pickup may be available in select locations. Otherwise, the customer must self-ship.

• A Rs. 100 return and restocking fee applies to all accepted returns and will be deducted from the refund amount.

4. Exchanges

We offer exchanges in the following situations:

• The product is defective, damaged during shipping, or the wrong item was sent

• Wrong product delivered (with unboxing video proof)

Conditions:

• Exchanges must be requested within 3 days of delivery

• Only one exchange per order is allowed

• A Rs. 150 exchange handling fee may apply for size-related products (if applicable)

5. Refunds

Once the returned product is received and inspected, you’ll be notified of the approval or rejection. If approved:

• Refunds are processed to the original payment method within 8–15 working days

• For COD orders, refunds will be issued via bank transfer or UPI

• Shipping charges (if any) are non-refundable

Refunds will not be issued if:

• The item shows signs of use

• The original packaging is missing

• The unboxing video is not provided

• The return is rejected after inspection

6. Order Cancellations

• Orders can be cancelled before they are shipped. To cancel, contact us immediately at mankairoop@gmail.com or +91-9819173015 (WhatsApp available)

• Once shipped, cancellation is no longer possible

• Refunds for prepaid cancellations will be processed within 1–2 working days

• Repeated cancellations may result in account restrictions

7. Damaged, Incorrect, or Missing Items

If your order arrives damaged, has missing items, or you receive the wrong product:

• Contact us within 24 hours of delivery

• Provide a clear unboxing video showing the issue

Without the video, replacements or refunds cannot be issued.

8. Contact Us

For any questions, return/exchange requests, or order issues, you may reach us at:

• Email: mankairoop@gmail.com

• Phone/WhatsApp: +91-9819173015

• Business Hours: Monday–Saturday, 10 AM to 6 PM (excluding holidays)